Refund policy

Return & Refund Policy – Ingenuitees

At Ingenuitees, each item is created with care and designed to be heard. Because many of our products are made to order, we want to ensure clarity around our return process.

Returns & Exchanges  
We accept returns or exchanges within 14 days of delivery for items that are defective, damaged, or incorrect. To be eligible, items must be unworn, unwashed, and in original condition.

Non-Returnable Items  
Due to the custom nature of our products, we do not accept returns or exchanges for:
- Incorrect sizing selected by the customer  
- Custom or personalized items (including “My Name Holds Weight” designs)  
- Items that have been worn, washed, or altered  

Damaged or Incorrect Orders  
If you receive a damaged or incorrect item, please contact us within 3 days of delivery with your order number and clear photos of the issue. We will gladly offer a replacement or refund.

Refunds  
Once your return is received and inspected, we will notify you of the approval status. If approved, refunds will be issued to your original payment method within 5–10 business days.

Shipping Costs  
Customers are responsible for return shipping costs unless the item is defective or incorrect.

How to Start a Return  
To initiate a return or report an issue, please email us at: support@ingenuitees.com

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Thank you for supporting Ingenuitees — designed to be heard.